A minimum of 24 BUSINESS hours notice must be given to reschedule or cancel appointments. Not giving 24 hrs notice will result in 100% cancellation fee.
No Call No Show will incur a 100% cancellation fee. A credit card will be required by all guests to secure appointments; by booking you agree to our booking/cancellation policy.
Please, be considerate of other clients' scheduled appointments and arrive on time or your appointment may be shortened, incurring the full service charge. Guests arriving over 15 minutes late may be asked to reschedule, as accommodating late clients may inconvenience the next appointments. While I will try my best to accommodate you, understand that your appointment may be rescheduled at my discretion. In this event the booking/ cancellation policy will come into full effect.
As a courtesy to our clients, Haute Wax Beauty Bar LLC offers appointment reminders through text, email and/or phone. We will collect your contact info at the time of booking your appointment and on your client intake form with your permission.
Haute Wax Beauty Bar will send you a confirmation reminder of your appointment 24 hrs prior to your appointment. It is ultimately your responsibility to remember your scheduled appointments. IF you NO SHOW your appointment, card on file will be charged cancellation fee 100% of booked service , and future appointments may need to be prepaid at the discretion of Haute Wax Beauty Bar LLC.
Any gift certificates or Groupon vouchers being used for this service will be applied to this cancellation fee before being applied to your credit card.
NO CHILDREN OR EXTRA PEOPLE PLEASE :
While we love children, we respectfully request NO children while you are receiving service...This is to ensure that your lash artist can then concentrate 100% on your service. It is against health and safety obligations to have children in the suite unsupervised. If you arrive with your children without prior discussion with management your treatment may be refused with full cost owing. We thank you for your consideration, co-operation and understanding.
All appointments are held on an appointment only basis. *We charge a specific service fee for the allotted time and service. How full your lashes will look at the end of your touchup appointment will be greatly affected by how many lashes you have when you arrive for your appointment. Please, keep this in mind when determining how long to wait to schedule your refills, as we require all our lash clients to return every 2-3 weeks (sometimes sooner depending on how fast your natural lashes grow and how well you maintain them in between fills)
For liability reasons, we do not fill lash extensions applied by another facility.Haute Wax Beauty BAR LLC has high standards of quality. If you are a new client who currently has eyelash extensions applied by another facility, we require a removal and new full set. This is for a number of reasons.
Quality of work may not be the same
Different lash brands looks differ slightly with length and curl
If you loose a significant amount of lashes within the first week. We can not guarantee this is solely our work that is the problem.
You have three days from the original appointment date to claim a free correction
Due to the nature of the adhesive's curing process and the application technique, any issues with premature lash loss due to product or application error is discovered within 48-72 hours following the appointment. After that time frame, the lash artist has no control over the factors that contribute to early loss of extensions. Clients who choose to come into their appointment with makeup, moisturizers, serums, sunscreens or any other products that will interfere with the bonding process will not be able to claim a free fix.
These policies are in place to ensure you receive the proper time, skills and attention your eyelashes deserve. Please read and review each policy carefully. By making appointments with Haute Wax Beauty Bar LLC you are agreeing to these terms.
Any reactions to eyelash extensions is not foreseeable by Haute Wax Beauty BAR LLC (or even by you). All care is taken to ensure your safety. We will go over your intake form with you and any contraindications, such as an allergies. No refunds will be issued for reactions, however, Haute Wax Beauty Bar will offer a Free Lash Removal should this unfortunate event occur. We kindly ask that you contact Haute Wax Beauty Bar LLC immediately if you become aware of any type of irritation so we may assist you as quickly as possible.
Have a beautiful day!